19th September 2007

PDFMaker is unavailable in a Microsoft Office 2007 Application after installing Acrobat 8.1

Recently I have been getting questions about Office 2007 on Windows and having the PDFMaker Buttons disappearing when you upgrade to Acrobat 8.1, read on to see a couple of ways to fix this problem.

First off here is a little back ground on what goes on when you install Acrobat 8.1 in the Office 2007 environment.

Acrobat 8.1 installs a COM add-in file to the Acrobat 8.0/PDFMaker/Office folder. This file provides PDFMaker icons and menu commands for Word, Excel, PowerPoint, Access, Publisher and Project. The COM add-in file must be checked into the Windows registry before it appears in applications.

PDFMaker icons don’t appear in the toolbar if an Office application crashes and disables the COM add-in file.

Other COM add-in files and macros may conflict with the COM add-in file for PDFMaker and may prevent the Convert To PDF icons from appearing in the toolbar.

So with all of that, you can try one or more of the following solutions:

Solution 1: Enable PDFMakerOfficeAddin from the Microsoft Office application’s Disabled Items list.

  1. Open the Microsoft Office program (Word, Excel, Publisher, or PowerPoint).
  2. Click the Office button, then click the [application name] Options button.
  3. Click Add-Ins.
  4. From the Manage dropdown list select Disabled Items and click Go.
  5. Check the list for PDFMakerOfficeAddin:
    • If it is listed, then select it and click Enable. Close all dialog boxes and restart the Office application
    • If it is not listed, then make sure that PDFMOfficeAddin.dll is located in the ‘…/Program Files/Adobe/Acrobat 8.0/PDFMaker/Office’ folder. If the file is missing, then reinstall Acrobat.

Note: Microsoft Office Applications disable add-ins as a failsafe if the application is prematurely closed (for example, if the system wasn’t shut off properly or the application crashed).

Solution 2: Add the COM add-in file to the Windows registry.

  1. In Windows Explorer, locate the COM add-in file (PDFMOfficeAddin.dll) and note the exact path, which may include spaces.
  2. Choose Start > Run.
  3. Type regsvr32 followed by a space, and then type the path that you noted in step 1, in quotation marks. For example: regsvr32 "C:\Program Files\Adobe\Acrobat 8.0\PDFMaker\Office\ PDFMOfficeAddin.dll "
  4. Click OK, and then start the Office application.

Solution 3: Check if Acrobat PDFMaker Office COM Add-in is present in the list of available COM Add-ins for the Office Application.

  1. Launch Microsoft Office program (Word, Excel, Access, or PowerPoint).
  2. Click the Office button and choose ‘[Application name] Options’.
  3. Click Add-Ins.
  4. From the Manage Dropdown list select COM Add-ins and click Go.
  5. Check the list for PDFMakerOfficeAddin and the checkbox in front of it is checked.
    • If the checkbox is not checked then check it, click OK and restart the Office application.
    • If the Office application doesn’t allow you to check the checkbox and you have already tried Solution 1, then select Acrobat PDFMaker Office COM Add-in, click Remove and follw the next step.
    • If Adobe PDFMaker COM Add-in is not present in the list of available add-ins, then click Add and navigate to C:\Program Files\Adobe\Acrobat 8.0\PDFMaker\Office\. Select PDFMOfficeAddin.dll, click OK, then restart the Office application.

Solution 4: Run Repair Acrobat Installation while no other applications are running.

  1. Quit all applications and restart Windows.
  2. Start Acrobat.
  3. Choose Help > Repair Acrobat Installation and follow the on-screen instructions.
  4. After the repair is complete, restart your computer.

Solution 5: Remove and reinstall Acrobat in a simplified mode.

Device drivers and software that loads automatically with Windows (for example, screen savers and virus protection utilities) can conflict with the Acrobat installer and cause problems. To prevent conflict, reinstall Acrobat while Windows is in Simplified mode. In Simplified mode, nonstandard device drivers and startup software are disabled.

To remove Acrobat:

  1. Move any personal files out of the Acrobat application folder and its subfolders.
  2. Choose Start > Settings > Control Panel, and double-click Add Or Remove Programs.
  3. Select Adobe [Acrobat product], and click Remove. Follow the on-screen instructions to remove the application.
  4. Restart the computer.

To reinstall Acrobat in a simplified mode:

  1. Quit open applications.
  2. In Windows Explorer, move all icons and shortcuts from the following folders to another folder:
    • Documents and Settings/All Users/Start Menu/Programs/Startup
    • Documents and Settings/ [user profile] /Start Menu/Programs/Startup
  3. Restart Windows.
  4. Right-click the taskbar and choose Task Manager.
  5. Click the Applications tab.
  6. Select all applications that are running and click End Task.
  7. Double-click the Setup.exe file on your installation media and follow the on-screen instructions to complete the installation.
  8. To re-enable the startup items when you’re done installing, move the icons and shortcuts you moved in step 2 back to their respective Startup folders.

Whew, I hope that helped, and if this did not help you I have a reg hack that will fix it for sure, so, if you made it through all 5 steps and it did not work send a comment and let me know! Here is a link to the issue on our web site.

Thanks all and remember to keep some life in your life

Tim Huff
Adobe Systems

This entry was posted on Wednesday, September 19th, 2007 at 1:14 pm and is filed under PDF Creation, Support, Acrobat Professional, Tips and Tricks, General, Acrobat 3D. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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  1. 1 On September 19th, 2007, PDFMaker is unavailable in a Microsoft Office 2007 Application after installing Acrobat 8.1 said:

    […] PDFMaker is unavailable in a Microsoft Office 2007 Application after installing Acrobat 8.1 […]

  2. 2 On September 20th, 2007, Jediah Logiodice said:

    Tim,

    Is Acrobat Professional 7.09 compatible with Office 2007? I have this problem, as well as an error when trying to create PDF’s through Acrobat Professional saying “Missing PDFMaker Files”.

    I have tried your options above, and have had no luck.

    –Tim’s Reply—————————————-

    Jediah, Sorry, but, Acrobat Pro 7, is not compatible with Office 2007, since it shipped well before Office 2007. Acrobat 8 Pro is 100% compatible with Office 2007 and Microsoft Vista.

  3. 3 On September 24th, 2007, Jediah Logiodice said:

    Thank you.

    I upgraded to Acrobat 8 Pro - and I’m still having the same problem after following the remediation steps. Any thoughts on how I should go about resolving this issue? I can print to PDF using the Adobe PDF printer, but can not use Professional to create even a single word file in PDF - as I’m receiving an error stating that it is “Missing PDFMaker Files”.

  4. 4 On September 25th, 2007, Jediah Logiodice said:

    ok, so I realized after posting that this is referencing the 8.1 update - so I spent the day trying to update to 8.1 - with no success. I keep receiving an error stating:

    Product: Adobe Acrobat 8 Pro — Error 1334.The file ‘usetup.EXE’ cannot be installed because the file cannot be found in cabinet file ‘Data1.cab’. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

    I have tried downloading and running the install manually, as well as using the Adobe Updater to install the file - with no success.

    I apologize if I’m turning this blog into a support session, but appreciate any help you can offer.

  5. 5 On September 26th, 2007, Jediah Logiodice said:

    Alrighty, I removed all versions (Both 7.09 and 8.0); and downloaded and installed the 8.1 package - that resolved both issues.

    Thanks!

    —Tim’s Reply——————————————-

    Yeah!!! Very cool, Glad I could help

  6. 6 On October 5th, 2007, Philippe said:

    i’m running vista home premium with office 2007 sbe oem with Acrobat 8.0 updated to 8.1 and cannot get the office intergration pdf maker to work properly. the icons for publish to pdf and email as pdf are present in word toolbar but they are greyed out. the acrobat top tab works properly but the quick buttons do not. please advise

    Tim’s Response————————————————————————————–

    Ok this is tricky but, go to Run and Run Regedit.exe, go down to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\PDFMaker.OfficeAddin

    on the right hand side you will see an entry called LoadBehavior make sure that is 3 if not double click on it and set it to 3

    That should do it. Make sure you followed everything listed in the Blog Item here as well

  7. 7 On October 6th, 2007, Eric said:

    This is exactly what I expected to find out after reading the title I did not know Acrobat could do that. Thanks for informative article

  8. 8 On October 18th, 2007, Dan said:

    Tim,

    PDFMaker won’t work for me in Word 2007. I’m running Windows XP Pro and Acrobat Standard 8.1. When I use PDFMaker, it will run to like 10% and then fails with the message: “An unexpected error has occurred. PDFMaker was unable to produce the PDF.” I’ve done all five of the steps above/in the TechNote to no avail. Help!

  9. 9 On October 24th, 2007, Craig Hall said:

    I have found a solution for the issue of the Acrobat icons not showing up in Word 2007. Microsoft has an add-in for Word 2007 for saving as a PDF file called SaveAsPDF.exe

    http://www.microsoft.com/downloads/details.aspx?FamilyId=F1FC413C-6D89-4F15-991B-63B07BA5F2E5&displaylang=en

    If you install this Microsoft add-in and go to save as on the file menu you will see you can save as a PDF file at which point it will open Acrobat 7.0 and save the file according to what file name you choose.

    Thanks

  10. 10 On October 30th, 2007, Ivan said:

    Hi Tim.

    Tried all of the 5 steps to no avail. My issue is with Word 2007. Acrobat 8.1.1. was working very well, but suddenly in the middle of a Word to PDF conversions asked for the missing PDFMaker files. Then after restarting Word, the add in was disabled.
    I even tried running winword as an administrator (I use vista) and although it lets me check the box for enabling the add in, nothing happens and returns to disabled upon restarting.

    Your for-sure-solution will really come in handy because I really don’t want to just give up on acrobat and just install the Microsoft create PDF extension.

  11. 11 On October 31st, 2007, Ivan said:

    I’ve kept trying different things. The COM Add-in is still disabled inside Word 2007 (not so on the other Office products), and if I try to covert to PDF “from outside” (like selecting the .docx file from Windows Explorer) I get the “missing PDFMAker files”.

    However, oddly enough, I tried to print to Adobe PDF from inside Word, treating as a printer, and I finally got my PDF! (I still would like to reg hack this thing to work ‘normally’).

    While I was doing that I found a new “Microsoft XPS Writer” icon as my default printer…which I promptly deleted. Suspicious.

  12. 12 On November 5th, 2007, Gus Klados said:

    Having installed (several times) Acrobat 8 on a Toshiba Satellite the Acrobat icon comes up in Word and I can convert documents using the simplified setting, however I cannot use the full settings selection and cannot print to adobe. Vista Home Premium warns me that it cannot find the Acrobat printer dll.

    I have reinstalled, repaired the program several times to no effect.

    Please, advise.

    Regards,
    Gus

  13. 13 On November 12th, 2007, Ray said:

    Hi Tim
    I have tried every possible scenario you suggest to get 8.1 Pro working with my Office 2007 Word app running in Vista Ultimate. I have installed the patch for Office, followed your instructions step-by-step and still have the same problem…

    When I go into the COM Add-ins dialog I can see the Adobe PDFMaker Office COM Addin but when I click on the box I receive a Microsoft dialog box stating: “The Connected state of the Office Add-ins registered in HKEY_LOCAL_MACHINE cannot be changed”. I have traied several methods to remove and add the COM object back in but with the same results each time.

    I one had this working but then installed The Adobe Suite CS3 and sinc ethen it no longer allows me to use PDF Maker inside Word 2007. I have uninstalled all CS3 components, uninstalled Acrobat Pro 8 and reinstalled with the latest patch and still the same results….can you help?
    Ray

  14. 14 On November 12th, 2007, Ray said:

    Hi Tim
    I have tried every possible scenario you suggest to get 8.1 Pro working with my Office 2007 Word app running in Vista Ultimate. I have installed the patch for Office, followed your instructions step-by-step and still have the same problem…

    When I go into the COM Add-ins dialog I can see the Adobe PDFMaker Office COM Addin but when I click on the box I receive a Microsoft dialog box stating: “The Connected state of the Office Add-ins registered in HKEY_LOCAL_MACHINE cannot be changed”. I have tried several methods to remove and add the COM object back in but with the same results each time.

    I one had this working but then installed The Adobe Suite CS3 and since then it no longer allows me to use PDF Maker inside Word 2007. I have uninstalled all CS3 components, uninstalled Acrobat Pro 8 and reinstalled only Acrobat 8.1 Pro with the latest patch and still the same results….can you help?
    Ray

  15. 15 On November 14th, 2007, Still can’t get the PDF Makers to show up in Office 2007! Time to go deep! » I did not know Acrobat could do that said:

    […] _uacct = “UA-1416026-2″;urchinTracker();_uacct = “UA-1416026-1″;urchinTracker();Ok, I have been getting a lot of you that still cannot get your PDF Makers in Office 2007 to come back after Office decided to lock them out. Here is a link to the original “Adobe Supported” approach to fixing the problem. […]

  16. 16 On November 15th, 2007, Bulletin News said:

    Splendid view about I did not know Acrobat could do that! Always enjoy this blog!

  17. 17 On December 4th, 2007, John Mitchell said:

    Re-enabling the disabled add-in worked. Now we have one other issue and cannot seem to find an answer. This installation is Windows XP SP2 with all updates, Office 2007 with all updates, and the latest v8.1 of Adobe Acrobat. If trying to create a pdf from a word document from within word, the pdf file will not create if the “Fully functional PDF” option is enable. It starts to convert and just stops and disappears (no pdf created). However, if one chooses “Quick and Simple” the pdf is created as expected. This never was a problem before the v8.1 update.

    Please copy me on my email address if there is an answer to this.

    Much appreciated,

    John

  18. 18 On January 2nd, 2008, Peter W said:

    Thanks heaps! After Word 2007 crashed, Acrobat was disabled. Your first tip got me working again!

  19. 19 On January 16th, 2008, Kurt said:

    John Mitchell,

    I am experiencing the same problem as you. If I enable the fully functional version of PDF then the Word application crashes halfway through the conversion. If I choose the simple PDF, then it works fine.

    Does anyone have any ideas about this? I am running Windows Vista Business 64-bit (with the 3rd party 32bit/64bit patch from Microsoft), Office 2007 (64-bit) & Adobe Acrobat 8.1.1.

    Any help is appreciated.

    kstoll@visionmonitor.com

  20. 20 On January 21st, 2008, Jason said:

    Hi Tim,

    I have tried every solution you suggest to get 8.1.1 Pro working with Office 2007 Enterprice Word running in Vista Ultimate x64. I’ve got the MS Hotfix running. But then I get then I get the same as another user posted:

    “When I go into the COM Add-ins dialog I can see the Adobe PDFMaker Office COM Addin but when I click on the box I receive a Microsoft dialog box stating: “The Connected state of the Office Add-ins registered in HKEY_LOCAL_MACHINE cannot be changed”. I have tried several methods to remove and add the COM object back in but with the same results each time.”

    Running Creative Suite 3 also, just like him.

  21. 21 On February 5th, 2008, Thom Howell said:

    Hi — have been having problems of getting PDFMaker to work as addon to Word 2007. Was working fine, and then became forever diabled in the addin section of Word (although it works fine in Excel 2007). Whenever I attempt to click on it or remove it I get the “The connected state of office add-ins registered in HKEY_LOCAL_MACHINE cannot be changed” error. I tried all 5 of your solutions, including removing the registry key and then reinstalling Acrobat but Acrobat PDFMaker always comes up as disabled in the Word options for add-ins. You mentioned that you might have a reg hack. Any help would be appreciated. Thom Howell

  22. 22 On February 16th, 2008, alex kagdis said:

    Hi I am having the exact same issue as Thom Howell in his above response. I am interested in your reg hack as I have no other option in ficing this problem. Thanks for any help that you can provide.

  23. 23 On February 16th, 2008, alex kagdis said:

    Hello Tim,
    I am interested in your reg hack to solve this issue. I am having the exact same problem as responders #20 and #21, so any help would be greatly appreciated. Thanks for your help.

    -Alex

  24. 24 On February 18th, 2008, Neal said:

    Tim,

    Thanks for the posting. I still cannot get PDFMaker to work, even after all the things you listed. In the past, reinstallying Acrobat worked, but not this time.

    I even went in as adminstrator, and Word will not let me reactivate PDFMaker!

    What is the hack solution?

  25. 25 On February 19th, 2008, John Mosco said:

    Sir,
    I am having the problem with my users where the ICON is missing from certain applications in Word 2003, I went through the steps you listed and still no luck.

    Thanks for your support.

    Respectfully,

    John D. Mosco
    CW2, SC, PAARNG
    Chief Warrant Officer, Signal Corps, PA Army National Guard
    Regional Field Specialist, Philadelphia
    OIC, IDT JFHQ J6 Operations Desk
    BB: 717.821.7864

  26. 26 On February 23rd, 2008, Martin said:

    I’m having the same problem as responders 21, 22 and 23 above. Nothing works in your five steps to get it reactivated in Word 2007.

  27. 27 On February 23rd, 2008, Martin said:

    I was able to find a solution after having the same problems as responders 21, 22 and 23 above. I discovered that you have to run Office as an administrator in Vista in order to avoid “The connected state of office add-ins registered in HKEY_LOCAL_MACHINE cannot be changed” error.

    Navigate to C:/Program Files/Microsoft Office/Office12 and right click on “Winword” and select “Run as administrator”. The use either Step 1 or 3 above. For myself I discovered I needed to do step 3, that is, remove the add-in and then add it back in again.

  28. 28 On February 28th, 2008, shakespeare said:

    Tim -
    I keep both Word2003 and 2007 on my system, for validating template formats for each. I had installed Acrobat stand-alone, then uninstalled and installed the full Technical Communications Suite, and all upgrades.

    I have tried all suggestions above - I can get the PDF add-in to work in all 2007 office apps, and excel or ppt 2003.

    But I cannot find an answer to either disabling PDFMaker or preventing an error on load of Word2003. I can only get Word2003 open in ’safe’ mode - and in that case, nothing shows as a ‘disabled’ add-in. Robohook shows as not-loaded in ’safe’ mode Word2003. Even though i can open Word2007 at the same time, with PDFMaker menu support ok.

    Any suggestions? I’d be happy just to turn it off in Word2003 somehow.

  29. 29 On March 2nd, 2008, K.P. said:

    I have Office 2007 and solution 2 was the one that worked for me. After I did that, the Acrobat tab appeared in word. I also updated to 8.1.2 and now I can create pdf files without getting that area. The only thing that I did differently was navigate to the dll file from the browse menu. I had to select “all files” and then select the pdfmofficeaddin.dll. I noticed that when I did that there were quotes (”") around the path name in the run dialog box. When I had tried manually typing it in it did not work so I think these quotes are needed. I typed regsvr32 and then a space before the path name and that solved the problem.

  30. 30 On March 8th, 2008, alex kagdis said:

    I just wanted to thank Martin for his fix for this frustrating problem. Starting Office as administrator, removing the add-in and then adding it in again worked! The Acrobat tab appeared and converted my Word document like a charm. That is, solution #3 worked for me also.

    -Alex

  31. 31 On March 14th, 2008, Roy Francis said:

    Hi Tim,

    I have tried all your solutions as well as Martin’s (run word as admin then try fix) but am still getting the same error - “The Connected state of the Office Add-ins registered in HKEY_LOCAL_MACHINE cannot be changed”

    Any other suggestions?

    Thanks,

    Roy

  32. 32 On March 14th, 2008, Wade said:

    I am here expressing my deep gratefulness for Martin to help me out the troubled water–this so frustrating problem with my PDF maker! Starting Office as administrator, removing the add-in and then adding it in again worked!

  33. 33 On April 16th, 2008, Mike said:

    I am having the same problem several people above mention. The PDFmaker starts running and after about 10% fails and give the messgae “an unexpected error has occurred). Running Office 2007 and Adobe 8.1 Works fine in outlook and pdfmaker right click on file works with everything except word.

  34. 34 On June 4th, 2008, Tushar said:

    I’ve tried all the 5 methods given above but with no effect. The add-ins etc are active, the pdf buttons show. On trying to convert it asks for file to save to and then suddenly ” missing pdfmaker file…..”. I can do my work using the MS tool to save as PDF but would have preferred the direct way.

    Could you kindly send me the reg hack that you said will fix the problem.

    Thank You.

    Tushar

  35. 35 On June 16th, 2008, David Ingersoll said:

    Tim,

    Solution #1 quickly save us alot of grief. For unknown reason Plugin was disabled on several Vista Ent x64 workstations this month.

    Thanks - David

  36. 36 On July 1st, 2008, Cherieston said:

    done and tried all solution; I even tried what number six says and this is what i get: loadBehavior: reg_dword: 0×00000003 (3)

    please could I have the reg hack.

    thanks

  37. 37 On July 31st, 2008, Bob Arnett said:

    Just a follow-up: I found that upgrading to Acrobat 8.1 solved the issue. The Acrobat tab appeared.

  38. 38 On May 28th, 2009, Joel said:

    Hi,
    This is very frustrating. I have tried to convert my work into Acrobat PDF. My business partner will not accept any other PDF as I have to embed the fonts using Adobe. Yet, I have tried, within my technical limitation, the solutions offered here. I still could not convert to Adobe PDF. Same old message: “Missing PDFMaker”. Even when I have carried the instructions on Word 2007, it will revert to the old state as if I did not enable the COM.

    I need your help please.

  39. 39 On May 28th, 2009, Joel said:

    Hi,
    I found the solution. Note I use Adobe Pro 9 on XP with Word 2007.
    Just to say that as soon as I posted my message above, I went back to Word 2007. Simply follow the instructions as per No 1 above. That is:
    Step 1. Open Word 2007.
    2. Click on the Word icon. Go to the bottom of the window that is opened.
    3. Click Word Option. In the window opened, click “add-in”.
    4. On the body of this window, choose the Adobe sting that appear under “disabled application add-in”.
    5. This is the crucial part, go -to the bottom of this window, instead of COM ADD-INS, Choose DISABLED ITEMS.
    6. Click OK.
    7. You will get a message to restart your word or computer.
    Note, at stage 6, the Adobe string ill be moved to the inactive part of the window that you opened in (3).
    However, by the time you restart your computer, the error would have been fixed and the Adobe PDF becomes active. Mine did.
    Hope this helps.

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